1. Who we are

Turning Points Consulting Limited (“we”, “us”, “our”) is a consultancy firm based in the United Kingdom.

Registered office:
Turning Points Consulting Limited
47 Great Acre, Wigan WN1 3NR, United Kingdom

Website: www.turningpoints-consulting.co.uk

Contact email: info@turningpoints-consulting.co.uk

2. What information we collect

We may collect and process the following types of information:

• Contact details such as name, job title, organisation, email address and telephone number.
• Information you provide when you complete the contact form or communicate with us by email or phone.
• Technical information such as IP address, browser type and pages visited (if analytics cookies are used).

3. How we use your information

We use personal information to:

• Respond to enquiries and provide requested information about our services.
• Deliver consultancy services under our contracts with clients.
• Manage our relationship with clients, suppliers and partners.
• Improve our website, services and communications.
• Meet our legal, regulatory and professional obligations.

4. Legal bases for processing

We process personal data on one or more of the following bases:

• Contract: where processing is necessary to perform a contract with you or your organisation.
• Legitimate interests: for running and developing our business in a reasonable way.
• Consent: where you have given us clear consent (for example, for certain marketing communications).
• Legal obligation: where we must comply with a legal or regulatory requirement.

5. How we share information

We may share personal information with trusted third parties where necessary, for example:

• Professional advisers such as lawyers or accountants.
• IT and hosting providers who support our systems and website.
• Other consultants engaged on the same assignment, where appropriate.

We require such third parties to keep information secure and to use it only for the purposes agreed with us. We do not sell personal data to third parties.

6. How long we keep information

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Retention periods may vary depending on the type of record and the context of our relationship with you.

7. Cookies

Our website may use cookies to improve user experience and gather basic statistics. Cookies are small text files stored on your device when you visit a website.

We may use the following types of cookies:

• Strictly necessary cookies – required for basic site functionality (e.g. security and navigation).
• Analytics cookies – to understand how visitors use our site and to improve content and layout.

You can control or delete cookies through your browser settings. If you disable certain cookies, parts of the site may not function correctly.

8. Your rights

Depending on applicable data protection law, you may have rights in relation to your personal data, including:

• Right to access the personal data we hold about you.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion of your data in certain circumstances.
• Right to object to or restrict certain types of processing.
• Right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details above. We may need to verify your identity before responding to your request.

9. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

10. Third-party websites

Our website may contain links to third-party sites that are not operated by us. This policy does not cover those sites and we encourage you to review their own privacy and cookies policies.

11. Changes to this policy

We may update this Privacy & Cookies Policy from time to time. The latest version will always be posted on this page and will state the date of the most recent update.

12. Contact

If you have any questions about this policy or how we handle personal data, please contact us at info@turningpoints-consulting.co.uk.